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Dear colleagues,
We would like to invite you to the next session in our ITSM in Practice series, organized by itSMF Czech Republic.
📅 Date: 5 March 2026 (16:30 - 18:30 CET)
💻 Format: Online
🎤 Speaker: Robert den Broeder (Netherlands)
REGISTRATION: https://events.teams.microsoft.com/event/c4eb2731-046e-4446-b7b4-14b8c4ca43b7@1a300caf-750d-4403-988b-9a4d2e703152
Many IT organizations struggle with ticket quality and incomplete logging of incoming requests. Leadership often responds by introducing more rules, additional KPIs, and tighter controls — yet the results are frequently disappointing and may even lead to burnout, increased turnover, and a toxic work environment.
In this session, Robert den Broeder will demonstrate how Organizational Behavior Management (OBM) can improve performance by addressing the real root cause: human behavior within the system.
What we will discuss:
- Why ticket quality problems are primarily behavioral
- How leadership decisions influence operational outcomes
- How to improve performance without increasing pressure
- Practical insights from 15 years of experience across multiple industries
We look forward to your participation.
Kind regards,
itSMF Czech Republic Team
